Whether you are a barista, a salesperson, a receptionist or customer service representative you are often the first impression a customer has of your company or organization. Maybe you don’t like your job or are hoping for advancement, but your first impression makes a difference to others. Perhaps the woman who orders the double latte with soymilk and vanilla flavoring shaken slightly before served is the woman who you have an interview set up with later in the week. Or you are having a bad day and the last thing you need is another request to be done before you end your day. Showing attitude may not be the way to go or to grow. Your first impression will be a lasting one and could make or break your career advancement.
And for self-important customer who treats the barista as a low life - you may be staring at the boss’s daughter who is taking over the company next month.
ROXIE TIP: Treat people with friendliness and respect in your daily routine. You never know who they are and what they could mean to you later!
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